MELBOURNE / AUSTRALIANew Clients 0418 55 99 48 or info@preflight.com.au

Disclaimer, Privacy & Refund Policy

Disclaimer

All material that is provided in this web site is intended for informational purposes only. The provision of material is for general guidance and interest and should not be relied upon to constitute strategic advice. Appropriate professional advice should be sought before taking any action in relation to any of the subject matter contained in this web site.

While effort is made to regularly up-date the contents of this web site, Preflight Pty Ltd does not guarantee that the material is correct and up to date, and the receiver of information should be aware that the law is liable to frequent change.

Where this web site contains links to other web sites, Preflight Pty Ltd does not accept any responsibility for the material on such sites. Preflight Pty Ltd does not make any representations or warranties as to the accuracy or currency of material contained on any other linked web sites. Preflight Pty Ltd makes no representation that the material contained on other web sites does not infringe the intellectual property rights of a third party.

Preflight Pty Ltd owns all copyright subsisting in material contained on this web site, except where indicated otherwise. Any reproduction of material from this web site must be only for non-commercial or private use and must ensure that Preflight Pty Ltd is appropriately acknowledged.

 

Privacy Policy

This web site and its contents (the " Site ") are owned by Preflight Pty Ltd

This Privacy Policy describes the manner in which Preflight Pty Ltd and related companies collect, use, store and disclose information obtained from your use of the Site.

Upon visiting and using the Site you are by implication agreeing with the practices and guidelines described in this Privacy Policy. If you do not agree with this Privacy Policy you should not use the Site.

INFORMATION COLLECTED

(a) Information you provide.

We receive and store the information which you enter into the site and this obviously will vary depending on the matter with which you are interested e.g.  enquiries etc.

(b) Secondary Information

We may receive and store certain automatic information relating to your use of the Site. For example, areas of the Site you have accessed, the time, date and URL of the pages requested by you, your browser software, your IP address, and/or the previous web site that you may have linked to the Site from.

(c) Cookies

Cookies are small pieces of information stored by your Internet browser on your computer's hard drive. Their use allows your browser to remember certain information related to your use of the Site and store information about your preferences. Cookies are not used to retrieve information from your computer that was not originally sent by us. We will not allow third-party access to Cookies placed by our site, and except as outlined in paragraphs (a) and (b) below, do not disclose such information to third parties.

DISCLOSURE OF INFORMATION

(a) Generally, information which is collected from the Site is used to:

•operate the Site;

•provide product information or a service requested from the Site;

•enable us to gain a better understanding of user preferences and requirements, so as to further develop and improve the Site.

•to notify users about changes to the Site, and to inform them of our services and any special offers. In all instances, if you do not want to receive such offers, you will be able to "opt out" from receiving them.

(b) It may sometimes be necessary for us to disclose information to third parties, however, this disclosure shall only occur in the following circumstances:

•Employees Contractors & Agents: At times we are required to engage or employ other companies and individuals to perform functions on our behalf. Some examples are; processing credit card payments, using mailing services, providing marketing assistance, providing legal or accounting advice and/or providing information technology and related services. The information is provided solely to these persons to perform their specific function and no other purpose.

•Legal Requirements – where disclosure of information is ordered by a court or is subpoenaed in relation to third party litigation.

SECURITY OF INFORMATION

Information is stored on a computer server located in Sydney, NSW Australia . We endeavour to keep our server free from unauthorised access and use by means of physical security at the premises in which the server is housed, and by using protocols and measures to prevent unauthorised remote access to the server.

However no Internet server nor any data transmitted over the Internet can be assured of security and there is always a risk of unauthorised access to information. Although we will take all reasonable steps to maintain security of information provided, we cannot be held liable for events arising from unauthorised access.

ACCESS TO INFORMATION

Access to any information which we have collected about you from the Site may be sought by e-mailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. We will endeavour to provide you with details of such information as soon as practicable and will seek to remedy any errors which you identify in that information. We may, at our discretion, request a reasonable charge for time spent in providing access.

LINKS

With the exception of other sites owned by us, we do not control the information collected by any sites reached through links from this Site. If you require details of the information collection policies of those sites, then you should contact directly the companies controlling those sites.

QUERIES

If you have any queries about this Privacy Policy, or have a problem or complaint, then you should contact us by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Refund Policy

Development
Deposits for website development work are required to begin design and/or coding work and are therefore non-refundable.

In the event that the project is terminated we reserve the right to refund the deposit minus costs incurred to that point.

Much of our development is based in open source systems such as Joomla or Moodle. Our changes to these systems are also released under the same license http://www.gnu.org/copyleft/gpl.html

Our product is fit for purpose when launched. As technology changes rapidly we do not guarantee that it will work forever. No Refund will be given due to changes in technology. We discuss all updates with clients before beginning work on any update, which at our discretion may incur a charge.

Domains
Setup charges and Domain Name Registration fees are not refundable.

Hosting
Hosting is billed annually and paid up front. To apply for cancellation and/or refund, you must contact Preflight on 03 9017 3737 and then send us written authorisation to cancel your account to This email address is being protected from spambots. You need JavaScript enabled to view it.
A hosting refund will only be issued if the account has more than 6 months until expiry and then 50% of the hosting fee will be refunded.

Accounts that are: cancelled, deactivated, have services suspended for violation of our terms of service, or accounts that exceed their disk or bandwidth usage amount, do not qualify for any refund.

Chargebacks

If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact Preflight on 03 9017 3737 and / or via email This email address is being protected from spambots. You need JavaScript enabled to view it. to address any billing issues. Requesting a chargeback or opening a dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.